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Friday, April 1, 2011

Excellent Customer Service from Transworld Publishers

I love owning books and I love Kate Atkinson. So imagine my disappointment when I finally purchase (in London) the two Kate Atkinson novels I've not read and when I get back to Botswana one of them falls apart.



So I dash off an email to Transworld Publishers, with photos, to show that their book has fallen apart. In a day I got an email back apologising for the problem. I was told I would get a replacement and could also pick an additional book. I chose Kate Atkinson's collection of short stories, Not the End of the World.

And in a few weeks look what has arrived!


Transworld Publishers gets five stars in my book for excellent customer service!!!
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3 comments:

  1. Tania HershmanApril 2, 2011 at 11:32 PM

    oh, very very impressive! Happy reading...

    ReplyDelete
  2. cvJune 9, 2011 at 11:02 AM

    Wonderful pearls of truth that apply to our time.@bose

    cv templates

    ReplyDelete
  3. UnknownFebruary 3, 2015 at 11:23 PM

    That's great! They were prompt to respond with your concern, and didn’t think twice about giving you the best resolution they could offer – even adding a bonus book to make up for the inconvenience. That kind of genuine care for their costumers is what makes this publishing company deserving of that 5-star rating in your book. Cheers!

    Tom Coshow @ Tele Direct

    ReplyDelete