So I dash off an email to Transworld Publishers, with photos, to show that their book has fallen apart. In a day I got an email back apologising for the problem. I was told I would get a replacement and could also pick an additional book. I chose Kate Atkinson's collection of short stories, Not the End of the World.
And in a few weeks look what has arrived!
Transworld Publishers gets five stars in my book for excellent customer service!!!
3 comments:
oh, very very impressive! Happy reading...
Wonderful pearls of truth that apply to our time.@bose
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That's great! They were prompt to respond with your concern, and didn’t think twice about giving you the best resolution they could offer – even adding a bonus book to make up for the inconvenience. That kind of genuine care for their costumers is what makes this publishing company deserving of that 5-star rating in your book. Cheers!
Tom Coshow @ Tele Direct
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