I love owning books and I love Kate Atkinson. So imagine my disappointment when I finally purchase (in London) the two Kate Atkinson novels I've not read and when I get back to Botswana one of them falls apart.
So I dash off an email to Transworld Publishers, with photos, to show that their book has fallen apart. In a day I got an email back apologising for the problem. I was told I would get a replacement and could also pick an additional book. I chose Kate Atkinson's collection of short stories, Not the End of the World.
And in a few weeks look what has arrived!
Transworld Publishers gets five stars in my book for excellent customer service!!!