Friday, April 1, 2011

Excellent Customer Service from Transworld Publishers

I love owning books and I love Kate Atkinson. So imagine my disappointment when I finally purchase (in London) the two Kate Atkinson novels I've not read and when I get back to Botswana one of them falls apart.

So I dash off an email to Transworld Publishers, with photos, to show that their book has fallen apart. In a day I got an email back apologising for the problem. I was told I would get a replacement and could also pick an additional book. I chose Kate Atkinson's collection of short stories, Not the End of the World.

And in a few weeks look what has arrived!

Transworld Publishers gets five stars in my book for excellent customer service!!!


Tania Hershman said...

oh, very very impressive! Happy reading...

cv said...

Wonderful pearls of truth that apply to our time.@bose

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Unknown said...

That's great! They were prompt to respond with your concern, and didn’t think twice about giving you the best resolution they could offer – even adding a bonus book to make up for the inconvenience. That kind of genuine care for their costumers is what makes this publishing company deserving of that 5-star rating in your book. Cheers!

Tom Coshow @ Tele Direct